CLIENT POLICIES

as of January 1, 2020

To ensure that the client-agency relationship runs as smoothly as possible, please adhere to the following policies:

 

  • All clients sign a Motif Client Contract prior to entering a business relationship with Motif The Agency.
     

  • For client questions and feedback, please email clients@motiftheagency.com. Please allow 24 hours for a response, however we work very hard to respond much sooner.
     

  • All clients with open projects receive unlimited support via email. For support, email clients@motiftheagency.com.
     

  • When making payments, please note that should the client choose to pay by eCheck, we will not begin to work on the client's project until the payment has cleared, which can sometimes take up to 5 business days or more depending on the client's financial institution. If the client needs a project completed sooner, he or she should choose a different payment option.
     

  • Due to the nature of our services, our systems and processes, and the time and effort that we dedicate to our clients, we do not issue refunds. We will work diligently to meet the client's needs before closing out their project.
     

  • We aim to create a stress-free client-agency relationship. We work hard to cater to our clients' needs, however, should there be major disagreements with our process or tension between the client and agency that delays our work, we reserve the right to terminate the client contract and will issue a refund minus a 25% project cancellation fee. This refund will be processed and issued within 5-10 business days. The client will also receive a contract termination notice for their records.

For questions about our policies, please feel free to email us at contact@motiftheagency.com.

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